TERMS & CONDITIONS
including shipping, returns and privacy policy

SHIPPING POLICY

 

We offer the most cost effective delivery options that are currently available to us. If you are interested in purchasing more than one item, we endeavour to reduce your delivery costs by distributing all products at the same time. 

Our couriers travel to different areas of the country on specific days, so whilst we will make every effort to accommodate your preferences, we ask that you offer a degree of flexibility.

We can ship overseas however delivery outside of the UK is arranged on an individual basis so please allow a little longer to receive your quote.

RETURNS POLICY

 

Every item we create is made to exacting standards and we hope our buyers will love their Touchwood Vintage Designs furniture once they receive it and remain a fan of our professional upcycling for a long time to come. However if you are not completely satisfied with your purchase, we will provide a refund of the purchase price within 10 days of your receipt of the item as long as we have received the item back at our studio within this time and the product is in the same condition as it left us. If you would like a refund, please contact us by email within 24-hours of receipt of your purchase, stating the reasons why it has been returned. 

Please note that unless your purchase has been damaged in transit, the customer is responsible for delivery costs to return the piece to Touchwood Vintage Designs. Your credit or debit card will be refunded in full once we receive the item back at our studio and its condition is checked and confirmed. If the item is damaged in transit, please provide us photographs and full details. If the item is received back at our studio in a lesser condition that it was delivered to the buyer in, we will make an assessment of what needs to be done to bring it back to standard, will inform the buyer of this and deduct an appropriate amount from the purchase price and refund the balance.

The same T's & C's apply to items purchased online and those which are commissioned.

PRIVACY POLICY

 
Visitors to the Touchwood website can be confident their privacy is protected. By using this website, you consent to the data practices described in this statement. If you do not consent, please leave the website immediately.

  

COLLECTION OF PERSONAL INFORMATION

​​Touchwood Vintage collects personally identifiable information, such as email addresses, names, home or work addresses and telephone numbers and may also collect anonymous demographic information which is not unique to you, such as your postcode, age, gender, preferences and interests. We may also collect information about your computer hardware and software, such information can also include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Touchwood Vintage Designs for the operation and maintenance of its service and to provide general statistics regarding use of this website.

We encourage visitors to this website to review the privacy statements of other websites which you may choose to link to from this website so that you understand how those websites collect, use and share your information. Touchwood Vintage Designs is not responsible for the privacy statements or other content outside of this website.

 

GDPR REGULATION

In compliance with the GDPR regulation, as a user of this website you are permitted to request a copy of the data that we hold about you. You can request such data or request to be removed from our data list by emailing us at hello@touchwoodvintagedesigns.co.uk.

 

​USE OF YOUR PERSONAL INFORMATION​​

Touchwood Vintage Designs will not sell, rent or lease its customer lists to third parties although may on occasion contact you on behalf of external business partners, about offers which may be of interest to you. In such cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party and all third parties are prohibited from using any of your personal information except to provide services to Touchwood Vintage Design required to maintain the confidentiality of your information.

Touchwood Vintage Designs will only disclose your personal information, without notice, if required to do so by law or in the good faith that such action is necessary to (a) conform to the edicts of the law or comply with a legal process served upon us; (b) protect and defend the rights or property of Touchwood Vintage Designs and (c) act under exigent circumstances to protect the personal safety of users of Touchwood Vintage Designs services or the public.

​USE OF COOKIES

This website uses cookies to ensure a personalised online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. When you return to this website, the information you previously provided can be retrieved so you can easily use any features you previously customised. You may accept or decline cookies however if you choose to decline cookies, you may not be able to fully experience the interactive features provided on this website.

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SECURITY OF YOUR PERSONAL INFORMATION

​​Touchwood Vintage Designs secures your personal information from unauthorised access, use or disclosure in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the secure socket layer (SSL) protocol.


CHANGES TO THIS STATEMENT

Touchwood Vintage Designs may from time to time update its TERMS & CONDITIONS to reflect company and customer feedback and encourages you to periodically review this statement to be informed of how your information is being protected.


Touchwood Vintage Designs welcomes any comments from visitors to this website regarding its TERMS & CONDITIONS. If you believe that Touchwood Vintage Designs has not adhered to these in any way, please make contact via the email address provided below and we will review and if necessary, amend our policies.